TERMS AND CONDITIONS

Our website, found under the URL www.newgenerationactivewear.co.uk (“the Website”), operated by Krystle Royal t/a New Generation Activewear (“New Generation”) is registered to 42 Moorland Road, Taunton, TA1 2DB. All references to “we”, “us” and “our” shall be deemed to be references to New Generation and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

 

The following terms and conditions apply to all use of the New Generation website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

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Offers and discounts

Any discounts offered from time to time are only valid when shopping online from the Website and cannot be used in conjunction with any other offer and cannot be applied retrospectively.

The free postage offer is only valid for UK mainland addresses and applies to a single order. 

Ordering

 

When placing an order, you agree that all details you provide to the Website for the purpose of purchasing goods are accurate and complete in all respects.

Your contract for purchases made through the Website is with New Generation and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.

All orders are subject to product availability and acceptance by New Generation.

The price and availability of goods are subject to change without notice.

Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only.

By placing an order via the Website, you are making an offer to New Generation to purchase the goods detailed in your order upon the terms described, at which point your payment card or Paypal account will be pre-authorised.

You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.

The cost of the product/s ordered, including delivery where appropriate, will be applied to credit/debit cards or Paypal accounts at the point of ordering; a contract for the sale of any product will therefore exist between you and New Generation when your order is placed.If any product from your order is unavailable, we will contact you by email to discuss fulfilment of your order or to confirm details of any cancellation made where fulfillment has not been possible.We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact us by email at new.generation.activewear@mail.com.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.

 

New Generation reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

 

  • You fail to make payment to us when due.

  • You breach any of our terms and conditions.

  • If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on the Website.

Conformity of goods

 

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

 

All products are handmade to order and, while the colour reproduction and design of each product shown on the Website is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software, or variations in design required to accommodate any personalisation required; for example, length of names to be applied.

 

New Generation will act immediately to correct any error identified on the Website and are under no legal obligation to honour a price displayed in error.

Payment and delivery

 

The Website accepts most major credit cards including Mastercard, Visa, Maestro, Solo and American Express via PayPal’s card payment processing service. We also accept direct payment via Paypal.

All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.

 

Your right to cancel and return

 

We are happy to refund or exchange your goods based on the following criteria:

 

Unwanted items

  1. If you have changed your mind regarding the purchase you may return your items, with a completed returns form, within 30 days from the date you received your order;

  2. The goods must be complete and undamaged and with the original packaging and labels (if supplied);

  3. The cost of the return postage shall be paid by you, unless otherwise agreed by us or under the circumstances below;

  4. You should specify whether you require an alternative size or a refund;

  5. WE ARE UNABLE TO ACCEPT RETURNS OF UNWANTED PERSONALISED ITEMS.

Defective items

  1. If your item is defective/broken/faulty and is returned within 30 days from the date of receipt, we will provide you with a replacement or a refund as required and specified on a returns form;

  2. If an item has been incorrectly personalised, contrary to the instructions provided by you when ordering, we will provide you with a replacement item; 

  3. We will reimburse you the cost of returning damaged or incorrect items

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If you cancel your order we will reimburse you within 14 days from when we receive the goods back or when we receive proof you have sent the goods back (whichever is earlier).

We will reimburse all payments received from you, including the costs of delivery if appropriate (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for any ‘diminished value’ of goods e.g. worn clothing.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  

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Privacy

 

To place an order with us online, we will request certain information including your name, delivery and email address and payment card details. This information is required solely to enable us to process your order and notify you of its progress. No registration is required and you will not be asked to set up an account with us.​

Information we use: how and why

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Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address provides at the point of order. We will not use your personal contact information to send you promotional material or details of our latest products and special offers.

With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.

Contacting us

 

Please direct all queries via our email address at new.generation.activewear@mail.comor via the contact form on the Website.

Social media

 

When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.

 

Your outfits are likely to appear in the following places:

  • Instagram - Users searching for the relevant hashtags will be able to see your post and your profile.

  • Instagram - On our official account if selected by the social media team.

  • Facebook and other social networking sites and search sites.

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What if I keep my posts private?

 

If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.

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Your rights

 

If you have any queries about how we use the personal information provided when ordering from the Website, please contact us and we will be more than happy to discuss this this you.

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Safety and security

 

Our website is provided by wix.comand relies on their back-end services. The Website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order.

The Secure Sockets Layer (SSL) software used by Wix.com encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.

 

Once an order has been placed, we don’t store the details of your payment card.

Use of 'Cookies'

 

Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.

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Liability

 

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.

 

New Generation does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

 

To the fullest extent permitted by law and save as provided above, New Generation shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

 

While New Generation uses reasonable endeavours to ensure that the information on the Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and New Generation will not be responsible for any errors or omissions or for the results arising from the use of such information.

 

While New Generation takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of the Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

 

Further, New Generation will not be responsible nor liable for your use of any other websites which you may access via links within this website. New Generation does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with New Generation.

 

The entire liability of New Generation under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

 

New Generation will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

 

New Generation may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of New Generation.

 

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

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Copyright

 

All rights, including copyright, in the content of the Website web pages are owned or controlled by New Generation. In accessing the Website web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Website web pages for any other purpose whatsoever without the prior written permission of New Generation.

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Third party information

 

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for New Generation products are those stated on the Website.

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Law

 

These Terms and Conditions and your use of the Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights

 

The Website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

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Our details

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New Generation Activewear

42 Moorland Road

Taunton

Somerset

TA1 2DB